"Thermal Spray Solutions Inc. will achieve customer satisfaction by continually improving processes, products and services to ensure they consistently meet or exceed customer requirements and to satisfy the customers' needs with innovative technology, honesty and fairness in our relationship, and a continuous commitment to quality and superior customer service."
Our QMS has been a major contributing factor to our success. Our Quality Management System is not just a "Policy" or a "Manual" but rather, it is a philosophy of how we do business. Our QMS influences every aspect of our business and affects how we make our management decisions. It controls our processes to ensure that we are providing our customer's with the level of service and the quality products they expect and deserve.
Our dedication to quality causes us to focus on a policy of continuous improvement which establishes us as an industry leader and allows us to position ourselves to be successful in taking advantage of opportunities in today's increasingly competitive global marketplace.
Our Quality Management System is ISO 9001:2000 compliant. The establishment of our QMS has been the single most important decision and accomplishment since our inception and it has become the foundation of our company.
Thermal Spray Solutions, Inc. seeks out vendors and subcontractors and strives to develop alliances with industry partners that share our commitment to quality. This business strategy allows us to provide value-added services and turnkey products to our Customers without risking the relationship that we have established.
We are proud of our Quality Management System and as a TSS Customer, we welcome you to come and take a look at our system yourself, visit with our Quality Manager and ask any questions you may have.